Step into a vital role as a Bilingual Technical Support Specialist at Miele. Your expertise will resolve complex service issues while supporting technicians through effective diagnostic tools and procedures.
As a key member of the Miele team, you will leverage 5–7 years of experience in residential appliance repair to ensure smooth product launches and support ongoing innovations. Your bilingual skills in French and English will aid in guiding technicians and enhancing service quality throughout the organization. Expect to contribute to improving processes and documentation for the perk of both customers and service teams.
Key Responsibilities:
• Resolve complex service issues with lasting solutions
• Train technicians on Miele diagnostic tools and software
• Maintain knowledge of Miele products and technologies
• Collaborate on training and technician performance improvements
• Manage service documentation and work orders accurately
Requirements:
• Bilingual in French and English
• 5–7 years of residential appliance repair experience
• Solid technical knowledge of electrical and electronic systems
• Familiarity with CRM/ERP systems
• High attention to detail and multi-tasking capability
Support Miele customers with your expertise in troubleshooting and service quality.
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