ThePlatform Creator Experience Leadis accountable forhow creators experience, adopt, and succeedon the Global AI Platform. This role ensures the platform is not only powerful and compliant, butintuitive, opinionated, and genuinely easy to use —driving sustained adoption and real value at scale.This rolerepresents the creator’s voicein platform evolution. It continuously improves how creators onboard, build, deploy, govern, and scale AI solutions by shapingfrontends, workflows, golden paths, and convenience features. Success is measured byadoption, creator productivity, satisfaction, reuse, and time ‑ to ‑ value, not platform delivery alone.Reporting to theGlobal Product Owner, AI Platforms, this role sits at the intersection ofplatform product, experience design, adoption, AIOps and continuous improvement .Position ResponsibilitiesCreator Experience OwnershipOwn theend ‑ to ‑ end creator journeyacross the Global AI Platform—from discovery and onboarding to production and scale.Act as theprimary advocate for creators, ensuring smooth golden paths and associated pain points shape platform priorities.Define and track experience and adoption signals (activation, engagement, reuse, friction, satisfaction).Frontend, UX & Flow DesignShape thelook, feel, and usabilityof platform portal, dev container, and other self‑service pathways.Ensure creator paths areclear, opinionated, and low ‑ friction .Ensure in‑productAI assistantprovides active guidance and comprehensive information.Golden Paths & Convenience FeaturesIdentify and championhigh ‑ impact convenience featuresthat materially reduce creator effort and cognitive load.Design, evolve, and validategolden pathsthat are secure, governed, and production‑ready by default.Ensure thesafe path is the easy path, embedding governance and controls into normal workflows.Take full advantage ofAI capabilitieshelp creators develop and deploy efficiently and responsibly.Feedback‑Driven Continuous ImprovementEstablishcontinuous feedback loopsusing in‑platform signals, telemetry, creator conversations, and adoption data.Synthesize insights into aclear experience improvement backlogand work with product engineering to drive tangible change.Close the loop visibly for creators (signal → action → improvement).Platform as Product LeadershipHelp shift the organization toward treating the AI Platform as aproduct creators choose, not capabilities they must use.Balance creator velocity with enterprise needs (risk, security, scale)through design, not restriction .Partner with change management, strategy, program management,



and governance teams to ensure experience, learning, and controls reinforce each other.QualificationsExperience shapinginternal platforms, developer tools, or digital productswith a strong focus on user experience and adoption.Comfort working closely withproductengineering teamsin complex, regulated environments.Experience in designing and building interfaces forsmooth user pathwaysbacked by intuitive design data and feedback.Enough technical fluency in AI and developer platforms to engage engineers and data scientists.Hands‑on coding experience a plus.What Success Looks LikeCreators actively laud the Global AI Platform.Self‑service for faster onboarding, high component reuse, and low friction across the AI solution lifecycle.Golden paths are widely used, loved and continuously improved.Clear evidence that platform experience improvements drive adoption, trust, and business value.When you join our teamWe’ll empower you to learn and grow the career you want.We’ll recognize and support you in a versatile environment where well‑being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.Referenced Salary LocationToronto, OntarioWorking ArrangementHybrid勤務Salary range is expected to be between$113,000.00 CAD - $163,000.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.



We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.Manulife.Co.Jp/をご覧ください。マニュライフは機会均等を是とする雇用主です。マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[email protected]までご連絡をお願いします。#J-18808-Ljbffr

📌 Global Ai Platforms, Program Manager - C$113,000 - C$163,000 A Year (Winnipeg)
🏢 Manulife
📍 Winnipeg