Join Aviva Canada as a Senior Unified Communications and Contact Centre Administrator. Utilize your Five9 expertise to enhance our cloud contact centre capabilities and improve customer experiences. As a senior-level qualified, you will oversee the administration and performance of Aviva's Five9 platform while driving continuous improvements in service delivery.

Your key focus will be on developing solutions for IVR, routing strategies, and analytics, ensuring operational efficiency across the teams. Collaborate with various stakeholders to implement effective contact centre modifications that support Aviva's mission to protect what matters. Key Responsibilities:
Serve as a subject matter expert for Five9 CCaaS
Enhance IVR and omnichannel routing solutions




Proactively monitor platform health and performance
Diagnose and resolve telephony infrastructure issues
Manage incidents and changes related to the contact centre Requirements:
Degree in Computer Science or equivalent
7+ years of enterprise contact centre experience
Proficient in Five9 platform operations and capabilities
Robust knowledge of telecom and contact centre architecture
Excellent communication and multitasking abilities Utilize your skills in cloud technologies and telephony systems to enhance Aviva's customer engagement efforts.

📌 Unified Communications Expert At Aviva Canada Markham
🏢 Aviva
📍 Markham