Lead the member experience at Northern Credit Union as Vice President and craft strategies to boost acquisition and retention. This senior role focuses on enhancing service delivery across all channels.

Northern Credit

Union is looking for a Vice President, Member Experience to spearhead initiatives that cultivate robust member relationships across financial services. Your leadership will focus on optimizing member journeys and integrating retail, virtual, and service channels to achieve operational excellence. Bring your expertise in analytics and member engagement to drive transformational growth and innovation. Key Responsibilities:
Develop strategies for member acquisition and retention
Optimize service delivery across branches and virtual channels




Utilize analytics to enhance member insights
Build and lead high-performing teams focused on engagement
Ensure compliance with risk management and governance Requirements:
Bachelor’s degree in Business Administration or related field
10+ years of leadership in financial services
5+ years in senior roles overseeing member experience
Proven skills in leading multi-channel service teams
Exceptional communication and stakeholder management Drive successful member experiences and deliver creative financial solutions at Northern Credit Union.

📌 Vice President Of Member Experience Sault Ste Marie (Sault Ste. Marie)
🏢 Northern Credit Union
📍 Sault Ste. Marie