Join Vancouver Public Library as an IT Help Desk Technician, providing essential technical support to staff. This in-person role will utilize your troubleshooting skills to resolve IT issues effectively. In this Information Technology Assistant position at the Vancouver Public Library, you will be a part of the IT Help Centre team.

Your focus will be on assisting library staff with technology-related challenges, troubleshooting computer applications, and networking issues. You will work independently, ensuring adherence to guidelines while providing excellent customer service. Key Responsibilities:
Respond to internal IT support inquiries promptly
Troubleshoot issues related to computer hardware and software




Support the setup and maintenance of library technology
Deliver in-person assistance to troubleshoot complex issues
Communicate effectively with library staff and vendors Requirements:
Completion of a computer sciences certificate program
Minimum 6 months experience in IT support or public service
Familiarity with library technology and systems preferred
Previous call center experience is beneficial
Valid driver's license for British Columbia Leverage your technical knowledge to support Vancouver Public Library's mission through quality IT services.

📌 Vancouver It Help Desk Technician
🏢 City of Vancouver
📍 Vancouver