Who we are We are a small & successful screen-printing and custom apparel company based in Ontario that have been operating for 10+ years. With a tight-knit team of 21 people split between the office and the production floor/factory, we move rapid, take pride in our work, and enjoy collaborating as a team. We handle everything from custom t-shirts to large corporate orders, and we have built a solid reputation for quality and reliability.
We are growing, and we need another great person to help keep things running smoothly.
The role This is a front-line role that sits right at the intersection of customer care and production coordination. You will be the first voice customers hear when they call, the person who keeps orders on track, and a key link between our customers and the production floor. If you like variety, enjoy talking to people, and have a knack for staying organized when things get busy, this could be a great fit for you.
What you will be doing Answering phones and responding to customer inquiries with a friendly, helpful attitude
Handling customer issues and complaints calmly and professionally, and following up to make sure things get resolved
Entering and tracking orders in our shop management software




Coordinating between customers and the production team to make sure timelines, artwork approvals, and job specs are clear
Flagging any production issues or delays early so customers are never left wondering
Keeping records accurate and up to date
Supporting the team with general office tasks as needed
Applying any knowledge of screen printing, embroidery, or graphic design where it is helpful (a bonus, not a requirement)
What we are looking for A strong communicator good with people & teams
Solid skills in email communications, Microsoft word & excel
Organized and detail-oriented
Can work calmly under pressure and timelines
Comfortable picking up new software quickly
Bonus Skills Experience in a production, print, or trades environment is an asset
Familiarity with screen printing, graphics, or apparel decoration (Photoshop & Illustrator)
What we offer Competitive hourly pay
Benefits package that kicks in after 3 months
A supportive environment & team to collaborate and grow with
A reliable, full-time role with regular hours
On-the-job training and support as you get up to speed
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📌 Production Coordinator / Customer Care Advisor Ontario
🏢 IAT Screen Printing
📍 Ontario