Embrace a strategic leadership role as Director of National Product Support for a global leader in agricultural equipment. Shape aftersales performance to enhance customer satisfaction and dealer profitability. As a critical part of the organization, you will establish the national product support strategy and manage performance across service, parts, and warranty sectors.

You will lead a distributed team of Product Support Managers, fostering accountability and enhancing operational practices across Canada. Collaborate with engineering and service teams to implement progressive technologies and drive continuous improvement. Key Responsibilities:

- Develop and execute aftersales performance metrics
- Coach and support a dispersed team of Managers




- Align dealer operations with national objectives
- Monitor and enhance customer feedback systems
- Oversee training programs for dealer technical skills

Requirements:

- 10+ years in aftersales or related domains
- Experience managing remote leadership teams
- Robust skills in performance analytics and budgeting
- Familiarity with dealer management systems
- Ability to communicate in both English and French

Lead the charge in enhancing aftersales efficiency and satisfaction across Canada in this influential role.

📌 Director, Aftersales Performance Leadership (Toronto)
🏢 Litherland u0026
📍 Toronto