Be part of OBSI as a Systems Support Analyst, focusing on Dynamics 365 CRM in a hybrid work model located in Toronto. Your contributions will help resolve consumer complaints effectively in the financial services industry. Reporting to the Sr.

Manager of IT, your role involves providing hands-on support for Dynamics CRM, SharePoint, and related applications. You will play a pivotal role in logging and resolving service requests while maintaining a focus on enhancing user satisfaction. This position is suited for someone passionate about technology and improving operational efficiency.

Key Responsibilities:
Manage incidents and service requests in accordance with procedures
Support application upgrades and enhancements
Deliver basic AV support and troubleshooting in meeting rooms
Document solutions and contribute to process improvements
Assist with routine application configuration tasks Requirements:
Minimum of two years in technical support roles
Knowledge of Dynamics applications and workflows
Solid problem-solving and analytical capabilities
Excellent attention to detail
Relevant IT certifications are a solid asset Utilize your skills in a meaningful role aimed at enhancing service delivery at OBSI.

📌 Toronto Systems Support Analyst Dynamics 365 (Canada)
🏢 Ombudsman for Banking Services and Investments
📍 Canada