Be a key player at Tophat HR as a Strategic Client Success Manager for a leading Digital Marketing Agency. Foster valuable partnerships that drive growth through cutting-edge marketing strategies.

In this client-facing role, you will oversee 15–20 high-value accounts or manage 25–40 small-to-medium clients, ensuring a smooth onboarding process and proactive communication. Your ability to interpret client needs and deliver tailored solutions will shape their marketing approach while enhancing client satisfaction and loyalty.

Key Responsibilities:
• Initiate and nurture client onboarding processes
• Develop strategic relationships with executive stakeholders
• Conduct regular strategy meetings to review goals




• Turn client needs into actionable marketing tactics
• Present performance data to highlight ROI

Requirements:
• 3+ years of experience in Client Success or Account Management
• Proven success in building and growing client accounts
• Solid understanding of marketing analytics and performance
• Hands-on knowledge of SEO, PPC, and social media
• Stellar communication and negotiation abilities

Drive impactful marketing success and elevate client experiences effectively.
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📌 Strategic Client Success Manager Role Ontario
🏢 TopHat HR
📍 Ontario