Join Clio as a Senior AI Builder & Analyst, transforming legal support with cutting-edge AI technologies. This hybrid role focuses on creating impactful AI tools for customer support teams.

Located in Burnaby, Calgary, or Toronto, this position is pivotal in advancing Clio's AI-first operating model. You will design, build, and refine AI-assisted workflows that empower team efficiency and collaboration across Customer Support. Your technical expertise will play a key role in meeting operational needs while addressing priorities identified in partnership with internal leaders.

Key Responsibilities:



• Build and enhance AI tooling for support workflows • Optimize and maintain AI-assisted QA metrics • Create dashboards to visualize support quality trends • Work with leaders to identify process improvement opportunities • Automate key reporting metrics for support operations

Requirements: • Minimum 4 years in SaaS support or contact center • Proficient in building AI-based workflows and tools • Familiarity with data visualization tools like Looker • Understanding of metrics such as utilization and occupancy • Solid communicator for conveying technical processes

Leverage your AI skills to drive advancements in legal technology with Clio. #J-18808-Ljbffr

📌 Clio Senior Analyst for AI Development (Winnipeg)
🏢 Clio
📍 Winnipeg