Bring your bilingual skills to Perkopolis as a Technical Customer Support Specialist in Toronto! Provide exceptional assistance and become an expert in our tools and services. As a core member of the Customer Support team, you will engage directly with customers in both French and English.

This role focuses on addressing technical inquiries, documenting interactions, and ensuring customer satisfaction through proactive support. You will also collaborate with various teams to enhance service quality and contribute to a culture grounded in improvement and teamwork. Key Responsibilities:
Provide effective technical support through various mediums
Document each support ticket from start to finish
Help prioritize and escalate issues appropriately
Guide users through account setup and maintenance
Foster relationships with internal teams for better service Requirements:
At least 3 years in a customer support workplace
Fluency in French and English, both written and spoken
Basic knowledge of networking and technology terms
Experience with chat support and Zendesk preferred
A cooperative and detail-oriented mindset Become a valued contributor at Perkopolis and make a real difference in our customers' experiences.

📌 Technical Bilingual Support Specialist Role Toronto (Canada)
🏢 PerkSpot
📍 Canada