Elevate your career with Geek+ as a Technical Account Manager. Utilize your customer service skills to optimize client experiences in automation solutions. In this role at Geek+'s Atlanta headquarters, you will engage directly with customers, field inquiries, and oversee project requests.

You will be pivotal in improving service delivery, collecting feedback, and collaborating with sales and technical teams to enhance the overall customer journey. Your expertise will directly influence the profitability of accounts and the success of service sales initiatives. Key Responsibilities:
Manage customer inquiries and escalated issues directly
Document and track service requests with precision
Collect feedback and monitor service performance
Conduct RCA meetings and track action items
Drive profit and loss management of customer accounts Requirements:
At least 2 years of customer service experience
Solid troubleshooting and interpersonal skills
Knowledge of ticket systems and customer practices
Bilingual in Chinese and English
Customer-oriented, adaptable communication skills Shape the future of logistics at Geek+ through exceptional account management!

📌 Technical Account Manager At Geek+ Toronto
🏢 Geek+
📍 Toronto