Shape client experiences as a Team Lead, After-Sales Service at Birks' flagship store. Lead a dedicated team to enhance after-sales operations and forge solid client relationships. Birks, a renowned luxury jewellery store, is seeking a Team Lead with a minimum of 2 years in supervisory or customer service roles.

You will manage client inquiries and ensure seamless after-sales service, including repairs and special orders. The role focuses on developing your team, monitoring service performance, and collaborating with various stakeholders. Key Responsibilities:
Lead and develop the After-Sales Service team
Manage and resolve client inquiries efficiently
Coordinate service requests and special orders
Collaborate with partners for effective service execution
Enhance client experience through process improvements Requirements:
Minimum 2 years in a supervisory role
Experience in luxury retail or jewellery is a solid asset
Bilingual in French and English communication
Robust organizational and problem-solving skills
Proficiency in Microsoft Office, especially Excel Join Birks to elevate service excellence and client satisfaction through expert leadership.

📌 Team Lead After Sales At Birks Montreal (Canada)
🏢 Birks Group
📍 Canada