Become a Technical Support Specialist focusing on POS systems and advanced troubleshooting. This full time role requires in-depth technical skills and excellent communication. In this position, you will serve as a critical escalation point for unresolved issues.

Your role will involve investigating technical problems, analyzing logs, and providing explicit customer updates. Solid documentation practices in Salesforce and SQL database management are essential for accuracy. Key Responsibilities:
Resolve advanced Level 1 technical issues
Analyze system behavior and logs for troubleshooting
Communicate issue status to customers effectively
Document all interactions and resolutions in systems
Collaborate with teams for continuous improvement Requirements:
5–7 years in technical support
Experience with POS or SMS systems
Intermediate knowledge of SQL databases
Proficient in Salesforce and Microsoft Office
Strong analytical, verbal, and written skills Equip customers with solutions as a Technical Support Specialist, delivering clarity and expertise in every interaction.

📌 Technical Support Specialist For Pos Systems Montreal (Canada)
🏢 Ravyx
📍 Canada