Join Moneris as a Bilingual Customer Service Representative specializing in technical support in Toronto or Sackville. Utilize your skills in English, Cantonese, and Mandarin to assist merchants. In this role within the Customer Experience (CEx) team, you will be key in delivering exceptional support and solving technical issues for merchants.

Your hands-on training and mentoring from day one will set the foundation for your growth in the payments sector. Your contributions will be vital in achieving customer satisfaction and retention goals. Key Responsibilities:
Deliver technical assistance to merchants over the phone
Gather information to resolve issues in one contact
Promote Moneris products through cross-sell prospects
Accurately log interactions in compliance systems
Achieve targeted metrics for productivity and quality Requirements:
1+ years in a customer service role
Fluent in English, Cantonese, and Mandarin
Experience with computer systems and POS technology
Robust attention to detail and adaptability
Ability to work rotating shifts including weekends Start your career journey with Moneris, focusing on customer success and technical excellence.

📌 Technical Support Representative At Moneris Toronto (Canada)
🏢 Moneris Solutions
📍 Canada