Pursue a rewarding career as a Level 2 Technical Support Analyst at Guillevin, located in Montréal, Quebec. Leverage your technical knowledge in Microsoft 365, Intune, and IT support. This full time role allows you to engage in an evolving technological landscape, working with a energetic IT team.

Your contributions will focus on resolving complex incidents, improving user experiences, and enhancing service management processes. Your ability to coordinate efforts and provide explicit documentation will be critical to your success. Key Responsibilities:
Analyze and resolve escalated technical incidents promptly
Provide support for Outlook, Teams, and other Microsoft tools
Coordinate responses with various teams, including vendors




Ensure comprehensive documentation of all support interactions
Propose improvements to recurring issues in service management Requirements:
DEC, AEC, or university qualification in computer science
3–5 years' experience in technical support or system administration
Experience in Microsoft 365 and familiarity with ITSM
Knowledgeable in IT security and networking principles
Bilingual in English and French for user support Bring your technical expertise and commitment to excellence as part of Guillevin's thriving team in Montreal.

📌 Technical Support Analyst Level 2 Role Montreal
🏢 Guillevin International
📍 Montreal