About the Role

A successful candidate will be part of the Technology & Support Services department, working on the Employee Technology Services team providing tier 1 technical support at the IT bar.

Key Responsibilities

•Complete initial (T1) triage and technical support of all cases as they are submitted to the TSS department.

•Ensure proper routing of cases to correct teams within and outside the TSS department based on requested work or reported issue

•Help in setup and deployment of standard configurations for laptop computers and mobile devices

•Onboarding, Technology support and Help Desk solutions for the Toronto, Downtown Office (The Well).

•Investigating, providing and documenting workarounds for newly discovered incidents

Required Skills & Experience

Key Strengths

•2-3 years of experience working within a customer-facing role. Experience within a retail, hospitality or customer service workplace is considered an asset

Hands-on experience with A/V equipment for boardroom setups.





•Knowledgeable in administrating Microsoft Applications, hardware setup and software setup/configuration (some networking)

•Experience working with and/or using Windows based systems, Apple OSX operating system, Microsoft Office and/or Office 365 considered an asset

•Working knowledge or hands on experience with virus protection software

•Excellent verbal and written communication skills

•Experience using ServiceNOW or a similar ticketing system to manage workloads

•Multi-task and manage a variety of diverse (and sometimes conflicting) requests, priorities and activities

Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

📌 Entry Levelsupport (Toronto)
🏢 Insight Global
📍 Toronto