Location:This position ishybrid-basedinToronto .Role DescriptionAs aCustomer Success Manager(Transactional), you will manage a portfolio of post-implementation customers and ensure they continue to adopt Klir, see value from the platform, and remain successful over time.This role is ideal for someone who thrives in a fast‑paced environment, enjoys managing a broad portfolio of customers, and takes pride in delivering consistent value through strong execution and prioritization. It requires intentional engagement, sound judgment, and a customer‑first mindset.You will work primarily with users and managers, driving adoption, identifying risk early, reinforcing value, and supporting renewals.Your core success metrics include:Gross Dollar RetentionTime to ValueAdoptionCustomer HealthRenewal ReadinessResponsibilitiesPortfolio ManagementOwn and manage a book of 25–40 post‑implementation customersSegment customers based on health, usage, and riskPrioritize time and effort to ensure the right customers get the right level of attentionAdoption & Value ReinforcementDrive consistent platform adoption through repeatable success motionsReinforce customer value through transparent, practical communicationHelp customers understand how Klir improves efficiency, effectiveness, and day‑to‑day workflowsCustomer EngagementRun regular check‑ins, value touchpoints, and renewal readiness conversationsCommunicate clearly and efficiently via email, Zoom, and occasional onsite visitsEnsure customers feel supported without over‑servicingRisk Identification & ManagementMonitor usage, engagement,



and customer sentimentIdentify early warning signs of churn or disengagementTake proactive steps to re‑engage customers and elevate when neededRenewals SupportSupport renewal conversations by ensuring value is clearly understood and documentedPartner with Sales and Strategic CSMs as needed on expansion or escalation scenariosOperational ExcellenceFollow and help improve repeatable customer success playbooksMaintain accurate customer notes, health signals, and action plansBalance responsiveness with sustainable workload managementRequirements (Sound like you?)Experience (Required)2 – 4 years in Customer Success, Account Management, or Client ServicesExperience managing multiple customers at once in a SaaS or technology‑enabled environmentComfort working with structured processes, playbooks, and KPIsSkills & AttributesStrong prioritization and time‑management skillsComfortable making tradeoffs and saying no when appropriateClear, concise communicator (especially in writing)Practical, execution‑oriented mindsetCustomer‑focused, empathetic, and reliableComfortable working in a fast‑moving, growing companyMotivated by meaningful work and real‑world impactOur Commitment To YouMeaningful ImpactYour work directly supports the people responsible for delivering safe drinking water and managing wastewater for millions of people.Hybrid FlexibilityWork in a hybrid model based in Toronto, balancing in‑person collaboration with focused remote work.Strong Team CultureWe value honesty, accountability, and collaboration. We take our mission seriously while supporting one another and enjoying the work.Growth & DevelopmentYou’ll build strong customer success fundamentals with clear opportunities to grow and expand your scope over time.Our ValuesHonesty. Audacity. Unity. These guide how we work with customers and with each other.Commitment to Your GrowthYou’ll work with leaders dedicated to coaching, transparency, and helping you become your best professional self.What's in for you?Salary: CAD $80,000–$105,000 including annual bonus (depending on experience)Benefits: Canadian benefits package, unlimited vacation, MacBook ProTiming: Immediate opening#J-18808-Ljbffr

📌 Customer Success Manager (Transactional) - C$80,000 - C$105,000 A Year (Winnipeg)
🏢 Klir
📍 Winnipeg