Become a Technical Support Engineer at Pigment and drive effectiveness in our AI business planning platform. Collaborate with engineering teams to protect productivity and ensure seamless operations.

In this critical role, you will utilize your expertise with over five years in technical incident management to bridge Customer Support and Engineering. You will not only address existing issues but also develop strategies to prevent future complications. Your initiative in enhancing processes will lead to increased customer satisfaction and a tangible impact on team performance.

Key Responsibilities
Serve as a liaison for technical escalations
Actively monitor for potential production issues
Implement process improvements and best practices




Convert complex technical details into understandable summaries
Promote initiatives that enhance team collaboration

Requirements:
5+ years in L3 technical support or technical lead roles
Solid understanding of coding and technical issues
Data modeling experience is advantageous
Excellent organizational and prioritization skills
Passion for customer satisfaction and proactive problem-solving

Join Pigment and utilize your technical skills to make a significant difference in our business planning solutions.

📌 Technical Support Engineer At Pigment Toronto
🏢 Pigment
📍 Toronto