Join Exacare AI as a Technical Product Operations Analyst, focusing on customer support and product enhancements. Utilize your skills to optimize user experience while troubleshooting effectively. This role involves direct interaction with users, translating product knowledge into practical solutions and improvements.

You'll manage live support, investigate issues, and collaborate closely with Product and BizOps teams to elevate customer satisfaction. Your ability to analyze data will help identify and tackle recurring challenges. Key Responsibilities:
Own customer product support help desk coverage
Investigate and resolve customer inquiries
Analyze support data for insights on improvements
Develop explicit help documents and FAQs
Facilitate training for internal teams Requirements:
1+ years in Product Operations or Customer Support
Robust analytical and communication skills
Proficient in technical troubleshooting
Experience with cross-functional teamwork
Commitment to continuous product improvement Become an integral part of the Exacare AI team, ensuring a seamless product experience for all users.

📌 Technical Product Operations Expert Toronto
🏢 Socket.dev
📍 Toronto