Embrace the Technical Product Operations Analyst role at exacare ai, where you'll bridge product insights and customer needs. Deliver high-quality support while identifying prospects for product enhancements through user feedback. In this hybrid role, you will take ownership of customer interactions, ensuring effective communication that reflects emotional intelligence and technical understanding.

Your proactive approach will help minimize customer concerns by integrating insights into training and resources for both customers and internal teams. Key Responsibilities:
Lead frontline support through in-app chat and email
Investigate and resolve customer product inquiries and bugs
Track and analyze support trends for product improvement




Develop clear help articles and self-service documentation
Organize training for internal teams on recent product features Requirements:
At least 1 year in Product or Customer Support roles
Outstanding written communication and professional judgment
Robust capability for technical troubleshooting and inquiry
Ability to analyze qualitative and quantitative data for insights
Effective collaboration with various customer-facing teams Drive improvements in customer experience and product usability with exacare ai.

📌 Technical Product Operations Analyst Role Toronto
🏢 ExaCare
📍 Toronto