Step into the role of AI and Channel Strategy Manager at Tangerine, where you’ll innovate client interactions through cutting-edge AI technology. Your leadership will influence the future of digital banking. As the AI and Channel Strategy Manager at Tangerine, you'll oversee the implementation of smart solutions that improve customer experiences.

Collaborate closely with cross-functional teams to ensure successful delivery while aligning with internal policies and regulatory standards. This role emphasizes a robust customer-focused culture that values performance and continuous improvement. Key Responsibilities:
Manage AI-powered contact center operations for better outcomes
Develop strategies to enhance chat and voice interactions




Foster collaboration among diverse teams for innovation
Analyze performance metrics to drive operational improvements
Lead governance and compliance efforts in AI solutions Requirements:
At least 7 years of experience in operations or channel enhancements
Demonstrated knowledge of AI tools and their implementation
Solid analytical skills focused on performance optimization
Degree in relevant fields such as business or technology
Preferably from the banking industry Lead transformative AI initiatives and enhance customer engagement strategies at Tangerine.

📌 Tangerine Ai And Channel Strategy Manager Toronto
🏢 Tangerine Bank
📍 Toronto