We are looking for TS2 Support for Canada location.

Below are the responsibilities of the role:
Production Support & Platform Stability
Lead end-to-end production support for digital and core banking applications running on Amazon Web Services and enterprise infrastructure platforms.
Ensure system availability, reliability, and operational performance in accordance with defined SLAs.
Oversee operational readiness, deployment support, and workplace health across production systems.
Incident Response & Problem Management
Manage triage and resolution of critical production incidents (P1/P2).
Coordinate cross-functional teams including infrastructure, development, and vendor teams during incident response.
Drive rapid recovery actions while ensuring proper incident documentation and communication.
Conduct post-incident reviews and ensure root cause analysis and corrective actions are implemented.
Platform Reliability & Observability




Maintain monitoring, alerting, and observability frameworks across cloud and application layers.
Track system performance metrics, capacity utilization, and platform health indicators.
Ensure proactive detection of issues using logging, metrics, and alerting systems.
Drive improvements in reliability through automation, operational tooling, and runbook enhancements.
Technical Leadership & Team Coordination
Provide technical leadership and guidance to onshore and offshore application support teams.
Support shift operations and on-call rotations to ensure 24x7 service coverage.
Coordinate with suppliers, infrastructure teams, and L3 engineering teams for complex issue resolution.
Mentor engineers and promote operational best practices across the team.

📌 Technical Consultant –platform Toronto (Canada)
🏢 Verinite
📍 Canada