Key Responsibilities: Customer Support and Technical Services - Provide after-sales technical support for machinery and equipment, including installation, commissioning, repair, and maintenance;

- Respond promptly to customer after-sales requests, diagnose and resolve technical issues to ensure customer satisfaction.

Technical

Training and Guidance - Deliver training on equipment operation, maintenance, and troubleshooting for customers and internal teams;

- Develop training plans to enhance customers' equipment usage efficiency and technical staff's operational skills.

Problem

Analysis and Improvement - Record and analyze equipment malfunctions, propose improvement suggestions, and communicate feedback to R&D; or quality management departments;

- Follow up on issue resolution to ensure customer problems are thoroughly addressed.

Customer Relationship

Maintenance - Conduct regular customer visits, gather feedback, and improve service experiences;

- Collaborate with the sales team to identify new business opportunities with existing customers.

Field Service

Coordination and Management (For Manager Position) - Develop and oversee field service plans, ensuring tasks are completed on schedule;

- Manage the after-sales service team,



set performance goals, and enhance the team’s professional capabilities.

Requirements: Educational Background

- Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, or related fields.

Work Experience

- A minimum of 5 years of after-sales service experience in industries such as construction machinery, agricultural machinery, mining machinery, or industrial equipment;
- Experience in customer management is preferred (for manager position).
- Fluent in Chinese is preferred Skills Requirements:
- Familiarity with the operational principles and maintenance techniques of construction, agricultural, mining, or industrial machinery;
- Strong problem-solving and analytical skills;
- Excellent communication and customer service skills;
- Ability to adapt to fieldwork environments and willingness to travel as needed.

We Offer

- Market-competitive salary and performance bonuses;
- Comprehensive career training and development opportunities;
- A collaborative team environment with clear paths for advancement. Join us and shape the future with a global leader in machinery and equipment!

📌 Field Services Engineer - Earthmoving Equipment (Vancouver)
🏢 Zoomlion Heavy Industry NA
📍 Vancouver