Join Tipalti as a Strategic Operations Manager focused on Customer Success and drive impactful analysis and process enhancements. Collaborate in a hybrid mode to elevate customer experience and operational efficiency. This role is designed for an experienced qualified who will partner with leadership to craft insightful narratives from operational data.

You will actively support customer-facing teams and refine processes for onboarding and renewals. Utilizing AI technologies, your contributions will help shape a more efficient organizational framework. Key Responsibilities:
Serve as a thought partner to leadership
Conduct analytics for customer lifecycle performance
Provide real-time support to customer teams
Design process improvements in onboarding and service delivery
Use automation tools to streamline workflows Requirements:
At least 8 years in Revenue or Business Operations
Proficiency in SQL and Excel modeling
Familiarity with Gainsight and Workato
Strong stakeholder management expertise
Experience in fast-paced SaaS environments preferred Bring your cutting-edge mindset to Tipalti and transform customer success operations.

📌 Strategic Operations Manager For Customer Success Toronto
🏢 Tipalti
📍 Toronto