Telework available within100 kmof one of our offices inMontreal, GranbyandTrois-Rivières, giving you flexibility while ensuring you’re still close to our teams.Evening and weekend shifts will be required when hired and fora variable period.Advisor, Banking and Credit Services, Customer Relations CenterResponsibilitiesProvide an exceptional customer experience while answering member and client questions about their credit card accounts, bank accounts, online services and other financial needs.Take a proactive advisory role and provide personalized support by identifying the needs of members and clients and suggesting tailored solutions.Establish an advisory relationship by identifying current and potential needs and supporting client retention.Effectively manage and solve member and client problems using a solution-oriented approach.Help members and clients become financially empowered by guiding them to use the digital tools available.Proactively update your knowledge by strategically monitoring your area of expertise.What we offerA competitive wage starting at $24,41/hour, adjusted based on relevant experience.4 weeks of versatile vacation starting in the first yearDefined benefit pension plan that provides predictable,



stable income throughout retirementGroup insurance including telemedicineReimbursement of health and wellness expensesBenefits apply based on eligibility criteria.What You Bring To The TableCollege diploma in a related fieldA minimum of one year of relevant experience in customer servicePlease note that other combinations of qualifications and relevant experience may be consideredKnowledge of French is requiredFor certain positions, advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clientsAvailable to work Monday to Friday from 6 a.M. to 9 p.M. and Saturday to Sunday from 8 a.M. to 6 p.M.This position is currently remote. However, you may be required to come into the office a few times each quarter. Consequently, you’ll need to be able to come into one of our call centres located at the following addresses:Montréal – 450 Boul. De Maisonneuve Ouest QC H3A 0H2 ou 4545, av. Pierre-De-Coubertin, Montréal QC H1V 0B2Trois-Rivières – 3945, rue Bellefeuille, Trois-Rivières QC G9A 6K8Granby – 450, rue Principale, Granby QC J2G 2X1Action orientedCustomer FocusDifferencesDrive resultsInterpersonal SavvyNimble learningAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!Job FamilyMember/client sales and service (FG)#J-18808-Ljbffr

📌 Advisor, Banking And Credit Services, Customer Relations Center - C$24.4 An Hour (Winnipeg)
🏢 Desjardins
📍 Winnipeg