Join EQ Bank as a Customer Support Specialist and support nearly 4 million Canadians with their banking needs. Dive into a role that prioritizes superb customer interactions across varied communication platforms.

This role focuses on delivering top-notch customer care, handling inquiries, and troubleshooting issues at the first point of contact. Reporting to the Customer Contact Centre Manager, you will be integral in maintaining service standards while collaborating with various teams to enhance the customer experience and address account issues effectively.

Key Responsibilities:



• Deliver outstanding customer service to prospective clients • Handle large volumes of inbound communications • Oversee the digital onboarding experience for seamless transitions • Resolve customer issues promptly and escalate when required • Uphold EQ Bank’s core principles in every communication

Requirements: • 1-3 years of call center or customer service experience • Preferred post-secondary education in relevant fields • Previous experience in banking considered an asset • Excellent adaptability to routine changes and customer interactions • Strong written and verbal communication capabilities

Leverage your customer service skills at EQ Bank, impacting banking experiences for up-to-date Canadians. #J-18808-Ljbffr

📌 EQ Bank Customer Support Specialist (Winnipeg)
🏢 eqbank
📍 Winnipeg