Lead sustainability efforts as a Customer Success Manager at Carbonhound, located in downtown Toronto. This hybrid position focuses on customer relationships and climate action strategies. In this role, you will oversee the post-sale relationship with customers, guiding them through Carbonhound’s emissions reduction tools and processes.

From onboarding to sustainability reporting, your expertise will help businesses navigate their low-carbon futures. You will also synthesize customer feedback to facilitate product development and improve service offerings. Key Responsibilities:
Own post-sale customer success and retention strategies
Conduct success planning sessions and check-ins
Assist customers with emissions calculations and reporting




Identify engagement risks and develop improvement plans
Collaborate with multidisciplinary teams for enhanced support Requirements:
Experience with decarbonization roadmaps and GHG reporting
Solid interpersonal skills for managing diverse stakeholders
Familiar with carbon accounting and sustainability frameworks
Ability to simplify technical details for customers
Committed to driving climate action and support Join Carbonhound to foster impactful customer relationships in the sustainability sector.

📌 Sustainability Customer Success Manager Toronto
🏢 Carbonhound
📍 Toronto