Job Title: Brainware IDC Platform Support Analyst (Hyland)Location: Canada (100% Remote)Employment Type: ContractPay Rate: CAD$60 - $70/HR INCJob DescriptionWe are seeking a skilled Support Analyst with expertise in Hyland Brainware Intelligent Data Capture to maintain and support the platform. The ideal candidate will have strong experience in document capture, data extraction, classification, and validation, along with integration and API skills for enterprise applications such as SAP. Functional knowledge of Accounts Payable (AP) Shared Services is a plus.Key ResponsibilitiesProvide day-to-day support for the Hyland Brainware Intelligent Data Capture platform.Troubleshoot and resolve issues related to document capture, data extraction, and validation workflows.Maintain and optimize integration with SAP and other enterprise applications using APIs.Collaborate with business teams to ensure accurate data processing for Accounts Payable Shared Services.Monitor system performance and implement improvements for stability and efficiency.Document processes, configurations,



and troubleshooting steps for knowledge sharing.Participate in change management and ensure compliance with IT standards.Required Skills & ExperienceExpertise in Hyland Brainware Intelligent Data Capture platform.Strong knowledge of data extraction, classification, and validation techniques.Experience with API integration and troubleshooting, especially with SAP systems.Solid understanding of functional processes in Accounts Payable Shared Services.Excellent problem-solving and communication skills.Ability to work in a support and maintenance role for enterprise applications.Preferred QualificationsExperience in OCR technologies and intelligent document processing.Familiarity with workflow automation and RPA tools.Knowledge of ITIL processes and enterprise support environments.Team Lead SkillsProven ability to lead and manage larger teams in different GEO regions.Should have a transparent understanding and working experience in SDLC, CI/CD, Agile & Sprint programs.Ability to coordinate with Application and Platform teams, Hyper-Care support, Performance optimization, Unit Test & Integration test support.Mentor and support other colleagues and L2 team for L3 Technical delivery.Managing services SLAs like availability (proactive monitoring) and incident resolutions as per SLAs.Strong client-facing role at the customer location or remotely.#J-18808-Ljbffr

📌 Brainware Idc Platform Support Analyst (Hyland) - C$60 - C$70 An Hour - Remote (Winnipeg)
🏢 Brainware
📍 Winnipeg