Title

Slot Attendant

Reports To

Slots Supervisor/Slot Manager

Summary

Slot Attendants are some of our most valuable front-line people and assist our slots customers in many ways. This position requires an individual who has solid interpersonal communication skills, is energetic, and a team player willing to learn current skills.

Core Competencies
Customer Service
Teamwork and Cooperation
Interpersonal Awareness
Communication

Job Duties
Ensure guests are provided with superior customer service
Adhere to policies and procedures outlined on the slot floor
Administer hand pay jackpots, bill exchanges with guests, machine maintenance including diagnosis of machine malfunctions, ticket games, and game diagnostics
Balance assigned daily cash float
Identify and report counterfeit bills
Responsible for the initial response to customer complaints, claims, and inquiries
Ensure compliance with AGLC terms and conditions
Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests




Support and communicate with all associates on the casino gaming floor
Execute daily assigned operational goals and objectives
Ensure the slot floor meets desired presentation for guests
Maintain a positive and respectful attitude with a “One Team” mindset
Actively promote the Casino’s Players Club
Uphold a teamwork appearance helping where available or when requested
Any other duties as required

Requirements
Able to maintain security clearance
Must be available to work scheduled days, evenings, and weekends
Fluent in the English language
Have reliable means of transportation
Maintain an updated AGLC Gaming Worker’s license
Ability to grasp instructions and adjust to changing conditions

Work Conditions
Must be able to stand for prolonged periods.
Must be able to carry out light cleaning duties.
Must be available to work all shifts including evenings, weekends, and holidays.
Must be able to work in a fast-paced working setting.

📌 Slot Attendant Calgary (Canada)
🏢 Pure Canadian Gaming
📍 Canada