Job SummaryThis role is responsible for Onboarding, Developing, Coaching, Mentoring and Performance Management of all drivers and helpers. Drivers and helpers will report into this position only; no other management jobs will report into the Senior Operations Manager. Establish and maintain positive relationships with all frontline employees. The majority of the day is spent in the field with frontline employees.Essential Duties and ResponsibilitiesOnboardingNew Operations ManagersEnsure new frontline employees have tools, instruction, and feedback for successful daily dutiesMeet with new frontline employees daily to ensure consistent communication and support of onboardingDevelopingProvide timely and consistent touchpoints with frontline employeesRegularly review best practices to enhance daily performanceFocus on understanding and progress of frontline employee career goalsCoachingIdentify and address improvement opportunities and collaborate with frontline employees to ensure continued successActively practice and seek feedback on coaching conversationsMentoringLead by example to ensure safety practices are paramount with each employeeTeach and develop an understanding of the WM WayPerformance ManagementConduct Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retrainingDocument and maintain records required by regulatory agencies such as the Ministry of TransportationReview and audit documentation related to route operations on a daily basis (e.G., DVIRs, driver time and attendance, open tickets),



following up where appropriateVisit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriateQualificationsRequired QualificationsAssociate's Degree (accredited) or in lieu of degreeHigh School Diploma or GED (accredited) and two (2) years of relevant work experienceMust be at least 18 years of ageLegally eligible to work in the country where the position is locatedValid Driver's LicensePreferred QualificationsExperience managing a team in a unionized environment preferredExperience in environmental, transportation and/or logistics industries preferredFlexible and adaptableExperience training and teaching employees to use systems and toolsCollaborativeAgile in navigating fast paced environmentsPhysical RequirementsThis job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.PayThe expected base pay range for this on‑site position in Brampton is $90,000 - $110,000. This range is a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for bonus.BenefitsAt WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short‑Term Disability. Extra benefits include a Stock Purchase Plan, Company match on RRSP, Paid Vacation, Holidays, and Personal Days.#J-18808-Ljbffr

📌 Senior Operations Manager - C$90,000 - C$110,000 A Year (Winnipeg)
🏢 WM
📍 Winnipeg