Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) Language: This role operates in English.

Additional Information: This/these role(s) is/are currently vacant We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. The best part is that you will work with people that care passionately about you, our clients and our communities.

The Fraud Product

Consultant is a member of a Program/Project team, dedicated full time to the development and delivery of project outcomes.

The Product

Consultant will function as a product SME representing the Investigative Services and Enterprise Fraud on projects that move the fraud management strategy forward. Working as a member of program/project teams this role participates in project work, project research, solution feasibility, problem solving, risk identification and mitigation and execution of deliverables.

The Product

Consultant will continually collaborate on decision making, solution and implementation considerations with partners from the respective business areas supported including but not limited to Claims, Underwriting, Product, Digital and RSS. Work as a member of the Project Team, in conjunction with Analytics, BI, Project Managers, Change Consultants, IT, Claims, Product, Underwriting, distribution, Learning, to develop and deliver on program/projects outcomes. Function as an SME representing Investigative Services and Enterprise Fraud, providing expertise on business strategy, business operations, tactics, guidelines, processes, and procedures related to the project purpose and outcomes.

Actively engage or leading project work, including project research, reach out to both internal and external partners to gather more information, building solutions, problem solving, identifying risks,



review/consult on training material. Dedicated fully to project work. Building collaborative and engaging relationships with project teams, stakeholders, and business partners Understand risks, and short and long impacts for solutions that will be implemented through the business.

Help identify and monitor issues and opportunities for improvement, adapting to changing priorities and assist in communicating the impact and facilitating solutions to support initiatives. Anticipate and assist with the management of project issues. Communicate the impact of these issues and facilitate solutions.

Have awareness and/or identify interconnectivity between projects; Ability to understand and articulate how the project aligns with advancing the organizational strategy Communicate and negotiate with project team members, business stakeholders and external partners. Continuous and ongoing collaboration with change to identify additional stakeholders through the duration of the program/project. Participating in the planning process to align objectives with organizational priorities, assisting with the development, implementation and management of plans, priorities, and project schedules.

Identify opportunities within projects to improve delivery, maintainability, and usability. Apply project learnings to future project work.



Business experience working on projects and including a broad understanding of The Co‑operators structure and the high‑level roles of the departments within the group of Companies. ~ You have strong technical experience and knowledge of business process improvement and project management practices using various methodologies and successful project life cycle experience.

Strong technical product experience. Familiarity with project management concepts and the development and implementation of project plans. Fraud detection, investigation, suppression and prevention expertise You will travel occasionally.

Extended work hours (including evenings and weekends) may be required A challenging and fast‑paced work setting (including managing multiple tasks and projects, prioritizing, and planning large volumes of work and/or tight deadlines) can increase mental demands of the role. Training and development opportunities to grow your career. Flexible work options and paid time off to support your personal and family needs.

Paid volunteer days to give back to your community. In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. Expected salary/hourly range $72,847 - $121,411 The salary amount for the successful candidate is determined by Co‑operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics. #

📌 Fraud Product Consultant (Courtice)
🏢 Co-operators Assurance et services financiers
📍 Courtice