Affirm is seeking a Director, Vendor Strategy & Operations to lead its global vendor network and oversee BPO operations. You will shape strategy, governance, performance, and cost-to-serve while applying AI and human-centric call center principles to scale servicing.
Lead Vendor Managers across regions and partner with cross-functional teams to drive outcomes. The role demands senior leadership, deep fintech operations experience, and a track record of transforming vendor ecosystems into
📌 Global Vendor Operations Director — AI-Driven CX (Canada)
🏢 Affirm
📍 Canada