First, what we’re actually doingSuger helps revenue teams sell more effectively by simplifying the workflows required to buy and sell through cloud marketplaces. We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers.We’ve grown quickly by becoming the end-to-end orchestration system for the fastest growing sales channel (B2B Cloud Marketplaces) leveraging AI and integrations with core systems.Today, we work with over 250 B2B customers, ranging from large enterprises like Snowflake and Intel to fast-growing startups like Glean and Vanta.Why this role existsOur customers rely on Suger formission‑critical revenue workflows, and Customer Success plays a central role in ensuring these workflows are implemented correctly, adopted fully, and scaled intelligently.As a Customer Success Manager (Implementation & AI Enablement), you will own the full customer implementation lifecycle and act as the primary driver of customer enablement, adoption, and long‑term success. This role sits at the intersection of:Implementation ownershipCustomer training and enablementAI‑driven execution and product learningYou will not only onboard customers - you will teach both customers and Suger’s AI agents how to execute cloud marketplace workflows effectively, ensuring learnings are captured, systematized, and reused at scale.This is a hands‑on, technical,



and systems‑oriented role designed for someone who enjoys building repeatable processes and shaping how a product learns from real customer behavior.What You’ll Own (for real)Own customer onboarding and implementation from kickoff through go‑liveLead discovery, scoping, and configuration across cloud marketplaces and core RevOps systemsManage implementation timelines, stakeholders, and go‑live readinessDesign and deliver customer training that drives early adoptionTranslate complex workflows into clear, repeatable enablement assetsTrain and improve Suger’s AI agents using real customer workflows and patternsPartner with Product and Engineering to enhance AI‑driven setup, support, and guidanceOwn post–go‑live stabilization, usage monitoring, and optimizationIdentify risks, expansion opportunities, and scaling recommendationsCollaborate cross‑functionally with Support, Sales, and Partnerships to ensure customer successWho This Is For3 – 6+ years in Customer Success, Implementation, Solutions Engineering, or RevOps rolesExperience owning complex B2B SaaS implementations end‑to‑endBackground working with technical or operational products (integrations, billing, RevOps,



CPQ)Strong project management and stakeholder coordinationAbility to explain complex systems clearly and confidentlyProcess‑driven and highly organizedComfortable working with ambiguity and evolving systemsCurious mindset with interest in AI‑driven workflows and automationWhat Success Looks LikeCustomers reach go‑live quickly and with minimal reworkImplementations are predictable, repeatable, and scalableCustomers are successfully transacting through cloud marketplacesAI agents improve over time based on structured CS inputsReduced support burden through better training, automation, and documentationStrong retention and expansion within implemented accountsBonus PointsExperience with AWS, Azure, or GCP marketplacesFamiliarity with Salesforce, RevOps tooling, or finance systemsExperience training customers or building enablement programsPrior exposure to AI‑assisted products or automation workflowsStartup experience in a fast‑scaling environmentWhy Join UsThe salary range: CAD $75K – $100K/year, depending on experience, market location, and overall fit for the roleMonthly office stipends for lunch and commute‑related perks.Full healthcare benefits – extended health care, dental, vision, and life insurance.We are a team of ~50 people, headquartered in the Bay Area (with teams globally), and growing rapidly.You’ll sell into one of the fastest‑growing routes to market in B2B SaaS, as cloud marketplaces become a primary way enterprises buy software.A chance to operate closer to the market, product, and strategy than is possible in highly segmented sales orgs.A product positioned at the center of how ISVs, partners, and hyperscalers transact across AWS, Azure, and Google Cloud.Real ownership and visibility into outcomes at a stage where your work directly influences growth.#J-18808-Ljbffr

📌 Customer Success Manager (Implementation & Ai Enablement) - C$75,000 - C$100,000 A Year (Winnipeg)
🏢 Suger
📍 Winnipeg