Compensation: CAD 23.16 - CAD 24.16 - hourlyCompany DescriptionYour Team and Working EnvironmentSince 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World‑class service awaits our guests’ every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award‑winning, locally‑inspired dining, a multi‑level health club facility, unforgettable meetings and events and fairy‑tale weddings. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Job DescriptionReservations Agent (Full Time)Showcase your outstanding interpersonal skills as a Reservations Agent, where you will provide organizational and administrative support to the team and memorable service to your guests. We are looking for a detail‑oriented, multi‑tasker that is passionate about hospitality and providing exceptional service.What you will be doing:Reporting to the Front Office Manager,



the responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely mannerBook, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check‑in & check‑out processEnsure accurate payment information is received and inputted in a timely mannerMaximize revenue by upselling guestrooms and recommending hotel facilitiesAssist with balancing inventory/room typesLiaise and maintain solid working relationships with Sales, Catering, Front Office & other departments as requiredAssist guests regarding hotel facilities in an informative and helpful wayFollow all departmental and hotel policies, procedures and service standardsPhysical Aspects of Position (include but are not limited to):Constant standing and walking throughout shiftFrequent lifting and carrying up to 30 lbsOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs, and rampsQualificationsYour experience and skills include:Service focused personality is essential; previous customerservice experience in a similar setting is required,



previous hotel experience preferredProven customer services skills with sophisticated communication skills, both verbal and writtenComputer literate with strong abilities in Microsoft Office is required and prior experience working with a property management system, Light Speed or a related system, is preferredExcellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilitiesHighly responsible and reliable, demonstrating initiative as requiredAbility to work well under pressure in a fast‑paced, team‑based environmentMust be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documentsAdditional InformationWhat’s in it for you:Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (upto $5,000/year), for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world‑wideComprehensive wellness platform (Greenshield) for employee mental health and wellbeing supportLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activitiesCareer development opportunities with national and international promotion opportunities. The sky is your limit#J-18808-Ljbffr

📌 Reservations Agent (Full Time) - C$23.2 - C$24.2 An Hour (Winnipeg)
🏢 Fairmont Hotel Macdonald
📍 Winnipeg