Drive compliance and enhance passenger experience as a Senior Representative in Passenger Care at the Greater Toronto Airports Authority. Enjoy a hybrid work workplace leading critical accessibility initiatives. This full time role involves significant responsibilities in safeguarding compliance with the Official Languages Act and Accessible Transportation for Persons with Disabilities Regulations.

Reporting to the Manager, you will collaborate with various departments and external groups, lead audits, and implement impactful passenger programs that prioritize accessibility. Key Responsibilities:
Align projects with relevant regulations and standards
Respond to inquiries from the Office of the Commissioner




Conduct audits and manage annual compliance initiatives
Design creative programs for passenger needs
Verify contractor adherence to accessibility contracts Requirements:
Post-secondary education or equivalent experience
Fluent in English with basic French skills desirable
At least 5 years in multi-stakeholder relationship management
Proven project management experience
Ability to obtain Transportation Security Clearance Your expertise will help redefine passenger care standards at Toronto Pearson Airport by ensuring accessibility and compliance.

📌 Senior Passenger Care Compliance Representative Toronto
🏢 Toronto Pearson International
📍 Toronto