Lead cutting-edge IVR solutions in Toronto as a Senior IVR Engineer focusing on DTMF and Voice Bots. Collaborate with the Customer Experience team to enhance automated service channels and customer satisfaction. This pivotal role involves both development and support within a transformative program dedicated to improving customer experiences. You will engage in coding, troubleshooting, and integrating IVR applications, while working closely with cross-functional teams to achieve set goals.

Experience in Cisco Call Studio and Java development in large-scale contexts is crucial for success. Key Responsibilities:
Develop and maintain DTMF and IVR Bots
Collaborate on integrating systems and planning
Address application integrity and deployment issues
Ensure quality of code and conduct reviews
Solve complex technical problems independently Requirements:
Degree or technical certificate required
Over 4 years in DTMF IVR development
Proficient in technologies like Cisco Call Studio
Robust Java skills with backend integrations
Background in large financial enterprise environments Lead the development of customer-centric IVR solutions to drive success in the Toronto market.

📌 Senior Ivr Engineer For Customer Experience Toronto
🏢 GuruLink
📍 Toronto