Step into a Senior IT Support Technician role where you'll provide bilingual support in Montreal. Focus on technical problem-solving for desktops, mobile devices, and business applications. As a key member of our IT team, you will resolve complex issues while mentoring less experienced technicians. This position offers a pathway to permanent employment, exposing you to various aspects of enterprise IT and promoting professional growth. Key Responsibilities:
Oversee ticket management and resolution through ServiceNow
Serve as a senior point for escalated IT incidents
Support and troubleshoot various technology platforms
Manage impactful incidents, ensuring timely updates and resolution
Partner with IT teams and vendors for effective service delivery Requirements:
Minimum 4 years in deskside technical support
Solid skills in Windows endpoint management
Experience with Microsoft 365 and LAN/WAN technologies
Knowledge of ticketing systems like ServiceNow
Effective bilingual communication skills in English and French Elevate your technical support career in a cooperative setting centered on continuous improvement.

📌 Senior It Support Technician Montreal (Canada)
🏢 Altis Technology
📍 Canada