Shape ITSM solutions as a Senior Business Analyst with the Government of Newfoundland & Labrador. Engage with stakeholders while working in a hybrid workplace to enhance service delivery.Join the Infrastructure & Cybersecurity Branch within the OCIO as a Senior Business Analyst. Your primary focus will be leading the requirements gathering and analysis for ITSM modernization projects. You will interface with IT and business teams to document existing processes, identify gaps, and develop current workflows tailored to operational needs.Key Responsibilities:
Conduct stakeholder workshops and process-mapping sessions
Create Business Requirements Documents (BRDs) and user stories
Validate proposed ITSM solutions and vendor configurations




Analyze integration requirements with enterprise systems
Oversee historical ITSM data migration strategiesRequirements:
7+ years in Business Analysis and ITSM projects
Expertise in conducting gap analysis and stakeholder workshops
Experience with ITIL frameworks and ITSM platforms
Solid collaboration skills across technical and business teams
Proven ability to develop effective communication strategiesBring your analytical skills and ITSM experience to support the modernization efforts within the government.#J-18808-Ljbffr

📌 Itsm Modernization Senior Business Analyst St John's (St. John's)
🏢 SereneAid
📍 St. John's