Lead client experience initiatives for Commercial Banking at National Bank in Edmonton, Alberta. This strategic position blends team leadership, operational execution, and a focus on customer satisfaction.

As the Senior Director of Client Experience & Commercial Support, you will evolve and enhance the support model for commercial clients. Your role will involve collaboration with various teams to ensure high-quality service delivery while driving innovation and operational efficiency. Develop and nurture talent within your team to align with the bank's strategic goals.

Key Responsibilities
Develop a skilled team dedicated to client satisfaction
Evolve the client support model for future needs
Coach leaders to enhance talent development and engagement




Oversee team performance metrics and operational outcomes
Identify process improvements to enhance client service

Requirements:
Bachelor's degree or equivalent in Commercial Banking
Proven experience in managing teams and projects
Familiarity with Commercial Banking client needs
Skills in operational efficiency and strategic initiatives
Robust communication and collaboration skills

Transform the commercial client experience at National Bank by leveraging your leadership acumen.

📌 Senior Director, Commercial Banking Experience Edmonton (Canada)
🏢 Banque Nationale du Canada
📍 Canada