Senior Change Management Consultant

Work Model: Onsite – 5 days/week

Start Date: September 8, 2026

End Date: March 31, 2027 + possible extensions

We are looking for a Senior Change Management Consultant to support a large-scale enterprise digital/business transformation initiative. The consultant will lead organizational change activities focused on user adoption, stakeholder engagement, communications, training, readiness and sustainable change.

Key Responsibilities
Develop and execute enterprise Organizational Change Management strategies and plans.
Conduct change impact, stakeholder and organizational readiness assessments.
Identify adoption barriers and develop resistance-management strategies.
Build stakeholder engagement and communication plans.
Facilitate workshops, consultations, interviews and focus groups.
Develop executive communications, FAQs, user guidance and release communications.
Develop training strategies and role-based learning plans.
Support rollout of current enterprise applications, features and business processes.
Advise senior leaders and project teams on change strategy and adoption.
Develop KPIs and dashboards to measure readiness,



adoption and change effectiveness.
Support post-implementation reviews, reinforcement and lessons learned.

Mandatory Requirements
10+ years of Organizational Change Management experience.
5+ years supporting enterprise-wide business change and/or digital transformation.
Experience leading change for enterprise applications, CRM or digital platforms.
Solid experience with:
Change impact assessments
Organizational readiness
Stakeholder engagement
Communications
Training
User adoption and resistance management
Experience applying recognized change methodologies such as Prosci/ADKAR, CCMP/ACMP, Kotter or equivalent.
Experience measuring adoption through KPIs, feedback and qualitative/quantitative data.
Excellent facilitation, communication and executive stakeholder-management skills.

Preferred
Previous Ontario Public Service / public-sector experience.
Experience with Microsoft Dynamics / CRM transformation.
Experience working in regulated environments involving governance, privacy, accessibility and compliance.

📌 Senior Change Management Consultant Toronto
🏢 MSZ Systems
📍 Toronto