Elevate your career as a Guest Service Agent at Sandman Hotel Group. Focused on delivering exceptional guest experiences, this role offers a vibrant team environment and flexibility. Join our team as a Guest Service Agent, where you play a crucial role in shaping our guests' experiences.

You will check guests in and out, answer various inquiries, and ensure smooth reservations. Success in this role relies on your customer service abilities and adept handling of conflicts, all while maintaining a skilled demeanor. With numerous prospects to grow within our expanding organization, your journey starts here.

Key Responsibilities:
Facilitate effective guest check-ins and check-outs
Handle guest inquiries and arrange transport




Manage reservations through calls and emails
Execute billing and payments accurately
Keep the front desk area organized and inviting Requirements:
Year of front desk or hospitality experience desired
Training in hotel management preferred
Proficient in customer service and conflict resolution
Knowledge of accounting principles
High proficiency with Opera/Opera Cloud software Bring your enthusiasm and dedication to Sandman Hotel Group and enhance guest satisfaction in a thriving hospitality career.

📌 Sandman Hotel Group Guest Service Agent Richmond
🏢 Sandman Hotel Group
📍 Richmond