Overview

Massage Addict Brantford West Brant is looking for a friendly, reliable, and organized Guest Services Administrator (GSA) to join our team. The GSA is the first point of contact for our clients and plays an important role in creating a welcoming, professional, and positive clinic experience.

The successful candidate will be responsible for greeting clients, answering phones, booking and confirming appointments, processing payments, assisting with administrative tasks, and supporting the daily operations of the clinic.

We are looking for someone who is customer-service focused, professional, dependable, detail-oriented, and comfortable working in a busy environment. Previous experience in customer service, reception, administration, or a healthcare/wellness setting is an asset.

Massage therapy students are also welcome to apply! This is a great opportunity for students looking to gain experience in a professional clinic environment while developing their communication, administrative, and client-service skills.

Responsibilities

- Welcome clients in a friendly and professional manner
- Answer phones, respond to inquiries, and assist clients with bookings
- Schedule, confirm, and manage appointments
- Process payments and assist with insurance/direct billing procedures
- Maintain accurate client information and clinic records
- Support practitioners with their daily schedules
- Handle opening and closing duties as required
- Maintain a clean, organized, and welcoming reception area




- Assist with membership information and clinic promotions
- Provide excellent customer service and help resolve client concerns
- Perform general administrative and front-desk duties

Requirements

- Previous customer service, reception, healthcare, or administrative experience is an asset
- Excellent communication and interpersonal skills
- Friendly, professional, and approachable personality
- Solid organizational and multitasking abilities
- Comfortable using computers, email, Microsoft Office, and appointment/scheduling software
- Ability to remain calm and professional in a busy environment
- Reliable, punctual, and dependable
- Strong attention to detail
- Comfortable working independently as well as part of a team
- Availability for a combination of weekday, evening, and weekend shifts
- Massage therapy students are welcome to apply.

What We Offer

- A professional and supportive clinic environment
- A friendly and collaborative team
- The opportunity to work in a health and wellness setting
- Training and support to help you succeed in the role
- Opportunities for additional hours based on clinic needs and availability.

How to Apply If you are a positive, dependable, people-focused individual who enjoys helping others and working in a busy environment, we would love to hear from you.

Please submit your resume through Indeed. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Pay: $18.00-$20.00 per hour

Work Location: In person

📌 Guest Services Administrator (GSA) (Brantford)
🏢 Massage Addict Brantford West Brant
📍 Brantford