Join Accenture Song as a Senior CCaaS Engineer to innovate customer service solutions with Amazon Connect and Google CCAI. This role focuses on scalable, intelligent integrations. As a Senior CCaaS Engineer, you'll lead the design and implementation of comprehensive contact center solutions.

Your technical prowess will be crucial in optimizing communication workflows and deploying AI-enhanced features across platforms. Collaborating with developers and stakeholders, you will ensure the highest standards of engineering excellence and project success. Key Responsibilities:
Configure and maintain Amazon Connect and Google CCAI solutions
Develop agent-assisted capabilities using AI and natural language processing




Integrate backend services and facilitate contact center migrations
Support CI/CD implementation and infrastructure management
Document technical processes and configurations for future reference Requirements:
Minimum 3 years CCaaS engineering experience
Proven skills in Amazon Connect and Google CCAI
Backend development expertise in Python, Node.js, or Java
Proficient in cloud services and CI/CD practices
Robust analytical and troubleshooting abilities Drive forward-thinking projects that enhance client engagement at Accenture Song.

📌 Senior Ccaas Engineer For Accenture Toronto
🏢 Accenture
📍 Toronto