Elevate the quality assurance process with Scotiabank as a Senior Bilingual Quality Assurance Analyst in Montreal. This role demands expertise in evaluating call quality and enhancing service delivery. Seeking an experienced Senior Bilingual Quality Assurance Analyst to join our Global Transaction Banking team at Scotiabank in Montreal. You will conduct quality assurance testing, ensuring client services meet high standards.

Your role requires fluency in English and French to provide exceptional insights into client interactions and staff performance while advising on necessary improvements. Key Responsibilities:
Conduct call quality reviews and assurance testing
Ensure timely delivery of quality assessments to management




Document procedures related to quality assurance standards
Provide training and recommendations to enhance service
Prepare quarterly presentations on Quality Assurance Requirements:
Bilingual in English and French, written and verbal
Robust knowledge of Global Transaction Banking products
Excellent communication skills for staff evaluation
Proficient in Microsoft Office Suite
Familiarity with Verint or Genesys preferred Drive quality and excellence in client operations and service with your expertise in quality assurance for Scotiabank.

📌 Senior Bilingual Quality Assurance Analyst Montreal
🏢 Scotiabank
📍 Montreal