Elevate your technical customer support skills at Houle, serving in Burnaby or Victoria. As a part of the Security team, ensure customer satisfaction through effective service management. In this Technical Support role, you will act as the first point of contact for customer service requests related to security technology.

Your responsibilities will include triaging requests, coordinating technician schedules, and maintaining solid communication throughout the service process. Your administrative skills and security systems knowledge will help drive service excellence effectively. Key Responsibilities:
Offer high-quality service and support to customers
Handle incoming requests via calls and emails
Assess support requests and determine solutions
Dispatch technicians and manage service requests
Track work orders and synchronize with billing Requirements:
High School Diploma required
At least 2 years’ experience in customer service or support
Basic understanding of security technology systems
Proficient in MS Office and CRM applications
Robust communication and organizational skills Utilize your skills to contribute to Houle's Security team and support exceptional service delivery.

📌 Security Technical Support Role At Houle Burnaby
🏢 Houle
📍 Burnaby