Join Doane Grant Thornton as a Senior Analyst, enhancing client experiences through effective support and exact handling of credit notes using D365 Finance & Operations. As a Senior Analyst, Practice Management Application Support, you will validate credit note requests and provide critical support for time and billing systems. This role is integral in ensuring operational accuracy and client satisfaction, emphasizing communication and problem-solving skills.

Flexibility is required to meet business demands efficiently. Key Responsibilities:
Ensure credit note accuracy before processing
Deliver tier 1 support and problem resolution
Prioritize service requests to meet service levels
Educate peers on system best practices
Participate in process improvement initiatives Requirements:
Completed post-secondary education and 2 years’ experience
Intermediate proficiency in Microsoft Office tools
Solid client service mindset with attention to detail
Excellent verbal and written communication
Experience with Dynamics 365 and ServiceNow is advantageous Bring your passion for client service and operational integrity to Doane Grant Thornton as a Senior Analyst.

📌 Senior Analyst Client Support Focus Calgary (Canada)
🏢 Doane Grant Thornton
📍 Canada