Step up as a Retail Operations Lead at FIKA, focusing on store management and customer satisfaction. Drive excellent service while overseeing team performance and store standards. FIKA is in search of an experienced Retail Operations Lead responsible for opening and closing store operations and supervising a energetic team.

This role emphasizes maintaining the store's presentation and ensuring staff are well-trained in service excellence. You will be pivotal in managing cash operations and addressing customer inquiries effectively, building a vibrant retail workplace. Key Responsibilities:
Manage opening and closing procedures with alarm systems
Deliver exemplary customer service and build relationships
Lead new employee onboarding and training initiatives
Ensure all customer complaints are managed effectively
Communicate any changes in policies or procedures clearly Requirements:
Minimum of 2 years retail experience required
High school diploma or GED preferred
Robust organizational and time management skills
Proficiency with point-of-sale systems
Clear criminal record and valid Provincial Cannabis Certification Elevate customer experiences and staff performance as a Retail Operations Lead at FIKA.

📌 Retail Operations Lead At Fika Midland
🏢 Friendly Stranger
📍 Midland