Lead a dedicated helpdesk team as a Helpdesk Manager in a remote capacity. Be a pivotal part of improving support quality for users around the globe while managing your team's effectiveness. As the Helpdesk Manager based in Canada, you will be responsible for establishing standards and leading a unified Tier 1 support function.

Your role includes mentoring Helpdesk Officers and ensuring user requests are handled consistently. Engage with product and engineering teams to utilize user feedback in enhancing technology and service processes. Key Responsibilities:
Develop and lead a unified Tier 1 helpdesk
Recruit and manage Helpdesk Officers for high-impact support
Define ticket handling processes for efficiency and accountability




Identify and report recurring user support trends
Foster collaboration with stakeholders for support insights Requirements:
Bachelor's degree in a related field or equivalent experience
Robust background in helpdesk or customer support management
Familiarity with systems like Zendesk or Freshdesk
Excellent interpersonal communication skills
Proven ability to work effectively in remote, diverse teams Enhance the user support experience through your leadership and clarity in managing team responsibilities.

📌 Remote Helpdesk Manager For Global Users Toronto (Canada)
🏢 Jobgether
📍 Canada