Are you a strategic IT leader with a passion for technology operations, cybersecurity, infrastructure, and customer service excellence?Strathcona County is seeking an experienced and collaborative leader to join Information Technology Services (ITS) as the Manager, IT Support, Operations and Security. Reporting to the Director, Information Technology Services, this role provides leadership and oversight for the County's core technology infrastructure, service desk and customer support functions, IT operations, security programs, and facility technology services.As a key member of the ITS leadership team, you will help shape technology strategy, guide critical technology investments, ensure operational resilience, and lead a multidisciplinary team responsible for delivering secure, reliable, and high-performing technology services that support County operations and services to residents.Key ResponsibilitiesProvide strategic leadership and direction for IT support, operations, security, and infrastructure services across the organizationDevelop and implement branch strategies, business plans, priorities, and performance measures aligned with corporate and departmental objectivesFoster a culture of innovation, continuous improvement, accountability, and customer-focused service delivery including providing outstanding VIP support servicesAct as a trusted advisor to senior leadership regarding technology opportunities, risks, and investment decisionsLead and mentor a diverse team of technical professionals and leaders while supporting employee development and succession planningOversee the delivery and performance of critical technology infrastructure, including networks, servers, cloud services, telecommunications, and enterprise systemsEnsure the availability, reliability, scalability,



and performance of technology services supporting County operationsLead operational planning and service management processes to maintain business continuity and operational resilienceEstablish service standards, monitor performance metrics, and drive process improvements to enhance service deliveryProvide leadership and oversight for cybersecurity programs, services, and initiativesIdentify, assess, and mitigate information technology risks to protect County assets, systems, and informationEnsure security controls, monitoring practices, and incident response capabilities remain effective and responsive to emerging threatsSupport compliance with applicable regulatory, legislative, and corporate security requirementsDevelop and manage branch operating and capital budgetsOptimize resources and technology investments while balancing operational requirements and organizational prioritiesOversee vendor relationships, contracts, and procurement activities related to technology servicesEnsure effective stewardship of County resources through sound financial and operational Build and maintain solid partnerships with internal departments, external vendors, and regional partnersCollaborate across ITS branches to support enterprise technology initiatives and provide underlying infrastructure services to all technology initiatives for a diverse client baseQualificationsand SkillsDegree in Computing Science, Information Technology, Information Systems, Business Technology Management, or a related discipline Minimum of 10 years of progressively responsible experience in technology operations, infrastructure, security, or support services,



including at least 5 years in a leadership role managing technical teams, supervisors, or complex operational functionDemonstrated experience leading enterprise infrastructure, service management, and cybersecurity programs Experience in municipal government, public sector, or other complex service delivery environments Professional certifications such as CISSP, CISM, ITIL, PMP, CGEIT, or related credentials are considered assetsStrong understanding of modern IT infrastructure, cloud technologies, cybersecurity principles, operational support models, and service management practices Strong understanding of Microsoft M365, Azure, as a Service technologiesProven leadership skills with the ability to develop high-performing teams and foster a positive workplace culture Excellent strategic planning, analytical, and problem-solving abilities Solid financial and business acumen, including budget development and resource planning Exceptional communication and relationship-building skills with the ability to influence and collaborate across all levels of the organization Demonstrated ability to manage competing priorities in a complex and evolving environment Strong understanding of risk management, business continuity, and operational resilience practicesConditions of EmploymentSubmission of a Satisfactory Criminal Record Check Who We AreStrathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability. Why Join Strathcona County: (depending on position)Competitive salary and comprehensive benefits package, which includes:Extended health and dental coverage Health and wellness spending

📌 Manager, It Support, Operations And Security (Sherwood Park)
🏢 Strathcona County
📍 Sherwood Park